Cosmin Trica

Cosmin Trica

Helpdesk & NOC Operator
HelpdeskNOCNetwork
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About Me

I am a results-driven Network Operations Specialist and Vibe Coder with a passion for excellence. I thrive in collaborative environments where I can leverage my technical expertise to solve complex problems and drive operational efficiency. Leveraging advanced AI workflows, I build robust technical ecosystems - from complex full-stack platforms and automated backend systems to cross-platform mobile apps and native desktop integrations. Dedicated to continuous learning, I actively seek opportunities to expand my skill set and contribute to innovative solutions.

Network Operations & Infrastructure

AI-Driven Development & Automation

Cross-Platform Full-Stack Solutions

Languages

RomanianNative
EnglishFluent
ItalianBasic
Career Journey

Professional Experience

Corporate Career

Helpdesk & NOC Operator
Jul 2023 – Present · 2 yr 7 mo

Providing Level 1 technical support and network operations monitoring for global teams. Specialized in troubleshooting, incident management, and infrastructure maintenance.

Developed internal automation tools improving team KPI efficiency by 15%
Managed critical maintenance windows and network provisioning (APs, Switches)
Authored comprehensive runbooks and documentation for L1/L2 workflows
ServiceNowCisco IOSAzure ADPower AutomateNetwork Admin
Junior IT COE Specialist
May 2023 – Jun 2023 · 2 mo

Supported IT Center of Excellence initiatives and Microsoft 365 adoption strategies.

Standardized operational documentation
Assisted in M365 migration support
Microsoft 365IT Operations

Executed rigorous quality assurance testing plans and identified critical software defects.

Maintained high-accuracy bug reporting in Jira
Mentored new team members on testing methodologies
JiraConfluenceQA Methodologies
IT Team Leader
Nov 2017 – Mar 2020 · 2 yr 5 mo

Led IT support operations and managed a team of technicians.

Optimized support workflows and reduced response times
Coordinated hardware maintenance and upgrades
LeadershipIT Operations
IT Support Technician
Dec 2016 – Mar 2020 · 3 yr 4 mo

Provided desktop and network support for internal staff.

Maintained Windows/macOS endpoints and A/V systems
Troubleshoot LAN/WAN connectivity issues
System AdminNetworking

Coordinated campus marketing campaigns and volunteer activities.

MarketingLeadership

Entrepreneurial Journey

End-to-end web development and e-commerce solutions provider.

Delivered custom Shopify/WordPress solutions with integrated payments
Managed full project lifecycle from requirements to deployment
ShopifyWordPressReactPayment Gateways

Established and managed a print-on-demand e-commerce business.

Orchestrated product design, listings, and global fulfillment
Handled customer service and business operations
E-commerceOperationsDigital Marketing

Skills & Expertise

Technologies and methodologies I work with

Networking & Infra

Network Topology & Architecture Design
Cisco IOS (VLANs, Trunking, STP, OSPF)
Network Security (ACLs, Zone-Based Firewalls)
Wireless Infrastructure & AP Provisioning
Packet Analysis & Troubleshooting (Wireshark)
VPN, IPsec Tunnels & Remote Access
DNS/DHCP & IPAM Management
Network Operations (NOC) & Monitoring

AI Ecosystem

AI-Assisted Development (Cursor, GitHub Copilot, ChatGPT, Claude)
AI-Driven Workflows & Automation
Prompt Engineering Strategies
LLM Integration & Context Management

Full Stack Web

Full-Stack Web Architecture (Next.js, React, Tailwind CSS)
Backend & Middleware (Node.js, Supabase, Firebase, Edge Functions)
Database Management (PostgreSQL, Auth, RLS policies)
Cloud Infrastructure (Vercel, Netlify, Cloudflare R2, DNS)

Mobile & Desktop

Mobile Development (React Native, Expo, Swift, Xcode)
Desktop Development (C# Desktop Apps + Browser Extensions)
macOS Environment & Ecosystem Integration

Operations

Incident Management & Resolution (SLA/SLO)
Root Cause Analysis (RCA) & Reporting
Runbook Authoring & Knowledge Base Management
Process Automation (Power Automate, Scripts)

Soft Skills

Complex Problem Solving & Troubleshooting
Cross-Functional Team Leadership
Effective Technical Communication
Adaptability & Rapid Support

Certifications

Cisco

CCNA - Cisco Certified Network Associate

Cisco • 2023 - 2028

Featured Work

Recent Projects

View all projects
FishTrophy
Web Application

FishTrophy

A modern web application for fishing tournament management and trophy tracking.

Next.jsReactTypeScriptTailwind CSS
UniMap
iOS Application

UniMap

An iOS app for indoor navigation and orientation within university campuses.

SwiftSwiftUIMapKitFirebase
SN Ticket Manager
Browser Extension

SN Ticket Manager

A modern ServiceNow backlog manager with advanced filters, dark mode, dual panels and automatic background badge updates.

TypeScriptChrome Extensions (MV3)Vite/ReactTailwind CSS
Get in Touch

Let's Connect

Open to new opportunities and collaborations.

Email
cosmin.trica@outlook.com
Location
Craiova / Slatina / Bucharest, RO