Cosmin Trica
Cosmin Trica

Cosmin Trica

Helpdesk & NOC Operator

Craiova / Slatina / Bucharest, RO
Helpdesk
NOC
Network

About Me

I value creativity, excellence, and collaboration in everything I do, and I strive to achieve the best results for myself and others. I am always open to new ideas, feedback, opportunities, and I enjoy working with people who share my passion and vision.

Professional Focus

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Results-oriented problem solving and ownership

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Continuous improvement through automation, documentation, and learning

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Love to travel and try new experiences

Languages

RomanianNative
EnglishFluent
ItalianBasic
Available for new projects

Experience

Prysmian logo
Prysmian2 yrs 3 mos

Helpdesk & NOC Operator

Jul 2023 – Present

L1 support across phone, chat, and ServiceNow for Milan and global teams; first-touch troubleshooting and stable operations.

Key Achievements
  • Built internal tools/automations that improved KPIs and productivity
  • Planned maintenance windows; provisioned APs, switches, switchports
  • Authored runbooks/KB and performed clean L2/L3 escalations
Technologies & Skills
ServiceNow
Cisco IOS
Microsoft 365
Windows Administration
Azure AD / Entra ID
Power Automate
Networking

Junior IT COE Specialist

May 2023 – Jun 2023

Supported IT operations and Microsoft 365 initiatives; prepared materials and internal presentations.

Key Achievements
  • Standardized small processes and documentation
  • Assisted stakeholders with M365 adoption and day-to-day support
Technologies & Skills
Microsoft 365
IT Operations
Presentations
Documentation

Founder

TRK WEB DESIGN S.R.L
Jun 2022 – Present

Video Game Tester

Ubisoft
Sep 2020 – Nov 2022

Founder

TR1KOS
Mar 2020 – Dec 2021
SC Exclusive Streaming Services SRL3 yrs 3 mos

IT Team Leader

Nov 2017 – Mar 2020

IT Support Technician

Dec 2016 – Mar 2020

Marketing Team Lead

AIESEC
Oct 2014 – Apr 2015

Credentials

Professional Certifications

Cisco
CCNA - Cisco Certified Network Professional

Cisco • 28 November 2023 - 17 June 2028

Cisco
CCNA: Introduction to Networks

Cisco • 22 September 2023

Cisco
CCNA: Enterprise Networking, Security, and Automation

Cisco • 17 November 2023

Cisco
CCNA: Switching, Routing, and Wireless Essentials

Cisco • 19 October 2023

Cisco
CCNP: ENCOR 1.3

Cisco • 15 December 2023

Cisco
Networking Basic

Cisco • 22 September 2023

Education

Facultatea de Automatică, Calculatoare și Electronică
Automatică și Informatică Aplicată

Facultatea de Automatică, Calculatoare și Electronică • 2021-2024

Colegiul National Pedagogic Ștefan Velovan
High School Diploma - Mathematics & Computer Science

Colegiul National Pedagogic Ștefan Velovan • 2012-2013

Colegiul Ștefan Odobleja
Mathematics & Computer Science

Colegiul Ștefan Odobleja • 2010-2012

Skills & Expertise

IT Helpdesk & NOC OperationsNetwork Troubleshooting & Cisco IOSWindows & Microsoft 365 AdministrationServiceNow & Incident ManagementMonitoring, Documentation & RunbooksScripting & Automation (PowerShell, JS)Web Development (Shopify, WordPress)

Technical Skills

Networking

Network Design & Topologies (CCNA level)
IPv4/IPv6, VLANs, Trunking, STP
Routing (static & OSPF single-area)
NAT, ACLs, DHCP, DNS
Cisco IOS CLI
Wireless (AP provisioning)

Development

PowerShell
JavaScript (basics)
Git · JSON/YAML
HTML/CSS · Tailwind
Shopify · WordPress

IT Operations

Incident Management (ITIL)
Change Management
Monitoring & Alerting
Runbooks & Documentation
Root Cause Analysis
Asset/CMDB (ServiceNow)

Soft Skills

Customer Communication
Troubleshooting Mindset
Time Management & Prioritization
Team Collaboration
Continuous Learning

Recent Projects

View All
Ticket Manager for ServiceNow
Browser Extension

Ticket Manager for ServiceNow

UniMap
iOS Application

UniMap

© 2025 Cosmin Trica. All rights reserved.

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